Privacy Policy

1. Introduction

Welcome to VoxelVerse Arcade ("we," "our," or "us"). We comply with the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and play our games.

By using our platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect & GDPR Legal Basis for Processing

2.1 Personal Data You Provide (Forms, Registration, Support Messages)

We may collect: Contact Information (name, email, phone), Account Data (username, avatar, preferences), and Communication Data (messages, feedback).

GDPR Legal Basis (Article 6):
• Performance of contract (6(1)(b)): Create game accounts, deliver game services, handle support requests submitted via forms;
• Explicit consent (6(1)(a)): Marketing emails, optional analytics tracking;
• Legitimate interest (6(1)(f)): Anti-fraud detection, platform security, service optimization.

2.2 Automatically Collected Data

When you access our website, we automatically collect: Device Information, Usage Data, Location Data, and Cookies & Similar Technologies.

GDPR Legal Basis (Article 6):
• Consent (6(1)(a)): Analytics and marketing tracking cookies;
• Legitimate interest (6(1)(f)): Essential website operation, security threat identification, performance monitoring.

3. How We Use Your Information

We use the collected data to provide, maintain, and improve our gaming platform; personalize your gaming experience; process inquiries and support requests submitted through data collection forms; send service notifications; monitor usage patterns for performance and security; detect and prevent fraud; and comply with legal obligations under GDPR Article 6(1)(c).

4. Cookies and Tracking Technologies

We use Essential Cookies (authentication, security), Preference Cookies (settings, progress), Analytics Cookies (usage patterns), and Marketing Cookies (advertising). You can adjust your cookie consent via our banner or browser settings. Non-essential cookies only activate after your explicit opt-in.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties, as required by CCPA. We may share information with Service Providers, for Legal Requirements, Business Transfers, or With Your Separate Consent. All third-party partners are contractually obligated to protect your data and only process data per our instructions.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, regular security audits, role-based access controls, and employee privacy training. However, no method of electronic transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary to fulfill collection purposes or meet legal retention rules. Account data is kept while your account remains active; game progress stored for 24 months after last login; anonymized analytics data retained up to 36 months; legal records stored for a minimum of 7 years.

8. User Rights, Data Controller & DPO Full Contact Information

8.1 GDPR Data Subject Rights

You hold rights to Access, Rectify, Erase, Restrict processing, Data Portability, Object to processing, and withdraw consent at any time without penalty. All requests must be sent to our DPO mailbox for formal handling.

8.2 Data Controller

Data Controller: VoxelVerse Arcade Co., Ltd.

8.3 Dedicated Data Protection Officer (DPO)

Our DPO independently oversees GDPR/CCPA compliance, responds to all user privacy requests, and communicates with data protection authorities.

DPO Email: [email protected]

General Privacy Inquiries: [email protected]

We will respond to all DPO-submitted requests within 30 calendar days per GDPR requirements.

8.4 CCPA California Consumer Rights

If you reside in California, you have rights under the CCPA: request disclosure of all personal data we collect about you, request permanent deletion of your data, opt out of third-party data sharing, and receive equal service without discrimination when exercising privacy rights. Submit all CCPA requests directly to our DPO email.

9. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal data from children under 13 via any registration, contact or feedback forms. If we discover child personal data without parental consent, we will delete all records immediately.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before submitting personal data via their forms.

11. International Data Transfers

Your information may be transferred internationally outside the EEA/UK. All cross-border transfers use EU Standard Contractual Clauses (SCCs) as legally approved data protection safeguards.

12. Changes to This Policy

We may update this Privacy Policy. Material changes will be announced via email or prominent website notice 30 days prior to implementation. Continued platform use after updates takes effect constitutes acceptance of revised terms.

13. Contact Us

Legal Name: VoxelVerse Arcade Co., Ltd.

Support Email: [email protected]

Website: https://shadowdivinegame.com

You may also file a formal complaint with your local national data protection authority if you believe we violate data protection laws.

Data Collection Form Privacy Disclosure Notice

All registration, contact, feedback, support and inquiry forms on this website collect personal data solely to process your submitted request. Any information you input into these forms is governed entirely by this Privacy Policy. You are not required to provide non-mandatory fields. You may request full access or permanent deletion of all form-submitted personal data by contacting our DPO at [email protected]. We will never use your form data for unsolicited marketing unless you separately tick an opt-in consent checkbox.